Provider Help & FAQ

Everyone on Musenest is identity-verified before going live — it protects you and keeps the platform clean. You'll upload a government photo ID and a quick selfie during onboarding; an admin reviews it, usually within a day.

If something's off, you'll get an email asking you to resubmit — nothing publishes until you're approved.

In the Messages app on your phone, open the ☰ menu → App lock and set a PIN. The app then locks itself whenever you leave and come back, so nobody who picks up your phone can read your messages.

Yes — turn it on. It adds a second check when you sign in, so someone who steals your password still can't get into your account. Escort accounts get attacked constantly; this is the single best thing you can do to protect yourself and your clients.

Turn it on in Dashboard → Settings → Security. Two choices:

• Email codes — we email you a 6-digit code when you sign in on a new device. Nothing to install.
• Authenticator app (recommended) — a free app (Google Authenticator, Authy, or 1Password) shows a code that changes every 30 seconds, even with no signal. More secure, and we remember your device for 30 days instead of 24 hours.

When you set up the app, you'll get backup codes — save them somewhere safe. Each one lets you sign in once if you ever lose your phone.

Your monthly plan covers your hosted website, dashboard, messaging, media, and everything you manage here. You start with a free trial, then billing begins automatically.

Manage or update your card any time under Manage Account. If a payment fails you get a grace period and email reminders before anything is paused.

Your site pulls from one set of details — hero photo, about, services, rates, calendar — and the theme just controls the look. So you fill things in once and can restyle any time.

• Site Editor — your about text, services, rates, travel, contact.
• Gallery & Photo library — upload and arrange photos.
• Theme Studio — switch the whole visual style with a click.
• Testimonials — reviews on your page.

Inquiries come in under Inquiries; ongoing people live in Clients (your CRM — notes, history, what they've spent, whether you'd see them again).

Set your availability in Calendar. From the phone app you can propose an appointment right in a chat, and close out past bookings as happened or no-show so your history stays accurate.

In the phone app, tap the ⚡ quick replies button to save the messages you send over and over — your screening blurb, your deposit instructions, a staged location note. Tap one to drop it in and edit before sending.

If you've saved a location in a booking's notes, a one-tap "📍 Location from booking" button appears so you can share the general area, then the exact details, on your own timing.

Ad Manager controls your promotional placements. You can pause or resume your ads any time — including from the phone app menu when you're away and want to go quiet for a bit.

Your public site is SFW, topless allowed (gender-neutral). Fully explicit content doesn't belong on the public site or in standard chat — that's what a Club page is for (see the Both / Content sections).

Every image is auto-moderated and fail-closed: if a check can't clear a photo, it's held rather than shown — not a judgment, just the safe default. Zero tolerance for anyone underage, always.

Your Club dashboard is at Dashboard → Club. Set your subscription tier(s) and price, then start posting. Fans subscribe to see your gated feed; you can also sell one-off unlocks and take tips.

• Content — your posts and the gated feed.
• Vault — reusable media you can attach or resell.
• Subscribers — who's subscribed, and messaging them.

All uploads flow through your moderated media library first, then land in your paid page at the access level you choose. Explicit content is allowed on Club because it's age-verified and behind the paywall — never in standard chat or on your public site.

• Tips — fans can tip one tap on your content.
• Pay-per-view (PPV) — price a single post so fans unlock it individually; fans who already bought a piece of media aren't charged twice.
• Custom requests — fans commission content; a badge shows when new ones come in.
• Goal campaigns, promo links & broadcasts — run tip goals, share trackable links, and message all subscribers at once.

Club fan payments run through CCBill (the adult-industry processor), not the card we bill your subscription on. Your earnings accrue to a revenue ledger and are aggregated for payout at each cycle close. Track it all under Revenue and Analytics.

Report it under Leak reports, and file a formal takedown via our DMCA / Content Removal process — email [email protected] with the links and proof it's yours.

For non-consensual intimate imagery, also email [email protected] — those are prioritized.

They're two surfaces of one account. Your public site (SFW + topless) is your front door and where in-person conversations happen; your Club page (age-verified, paid) is where explicit content and fan billing live.

The golden rule: keep explicit content off standard chat and the public site — put it on Club, behind the paywall. Standard chat auto-blocks explicit images for exactly this reason.

Your sidebar reflects whichever side you're working on — the in-person tools (site, gallery, calendar, clients) or the Club tools (content, subscribers, revenue). Use your dashboard home to move between them. Same login, same verified identity, one bill for the platform.

Images run through automatic screening on upload and in chat. It's fail-closed — if a check can't confirm an image is clear, it's held rather than shown. Standard chat also blocks explicit images with a system notice to the sender, so a client never thinks you blocked them.

Content involving anyone under 18 is removed and reported without exception, everywhere on the platform.